Liwi

Effective Date: June 3, 2025

At LIWI, your personal English companion, we are dedicated to protecting your privacy and earning your trust as you grow your English fluency. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website myliwi.com or use our app, including for users as young as 10. By using LIWI, you (or your parent/guardian, if under 18) agree to these practices.

1. Information We Collect

We collect data to deliver a personalized and engaging learning experience:

• Personal Information: Name, email address, phone number, and age (to tailor content, especially for children) when you register. Payment details are collected for premium subscriptions (pricing TBD).
• Usage Data: App/website interactions (e.g., dialogue modules completed, practice time), device details (IP address, browser type), and analytics.
• User-Generated Content: Voice recordings, text inputs, and feedback from practice sessions to enhance AI and user experience.
• Cookies: We use cookies to improve functionality and track preferences. You can manage settings via your browser.

2. How We Use Your Information

Your data powers LIWI's mission to make learning feel like a conversation with a friend:

• Personalized Learning: Customize dialogue modules (e.g., school conversations for kids, job interviews for adults) and pronunciation feedback.
• Service Delivery: Manage accounts, process payments for premium features, and provide support.
• Improvement: Analyze usage to refine AI (targeting 90% response accuracy) and app features.
• Marketing: Send updates or promotions (with consent for adults, parental consent for children).
• Analytics: Track trends to enhance our freemium model and achieve 50+ NPS.

3. How We Share Your Information

We share data only when necessary, with strict protections:

• Service Providers: Trusted partners (e.g., AWS for hosting, Google Dialogflow for WhatsApp integration, payment processors) under confidentiality agreements.
• Legal Compliance: If required by law or to protect LIWI's rights (e.g., fraud prevention).
• No Third-Party Sales: Your data is never sold to advertisers or unrelated parties.

4. Data Security

We safeguard your information, especially for young users:

• Encryption: Data is encrypted in transit and at rest (SSL/TLS, AES-256).
• Access Controls: Limited to authorized personnel only.
• Compliance: Adheres to GDPR (EU), CCPA (California), India's DPDP Act, and COPPA (US) for children.
• Retention: Personal data is kept only as needed (e.g., account duration, legal obligations). Voice recordings are deleted after 30 days unless opted for analysis.

5. Your Rights

You (or your parent/guardian, if under 18) control your data:

• Access & Correction: View or update information via your account or by contacting us.
• Deletion: Request data deletion (subject to legal requirements).
• Opt-Out: Unsubscribe from marketing or disable cookies.
• Portability: Request a data copy in a structured format.

Email myliwiai@gmail.com to exercise these rights.

6. Children's Privacy

LIWI welcomes users aged 10 and up, with special care for young learners:

• Parental Consent: For users under 18, we require verifiable parental consent (e.g., email verification) to collect personal data.
• Limited Data: We collect minimal data from children (e.g., name, age, practice inputs) to ensure safe, age-appropriate learning.
• No Ads for Kids: Free features for children are ad-free to protect their experience.
• Parental Controls: Parents can review, manage, or delete their child's data via our support channels.

If you believe your child provided data without consent, contact us to remove it.

7. International Data Transfers

LIWI operates globally, and data may be processed in secure servers (e.g., AWS regions). We comply with cross-border regulations (e.g., GDPR's Standard Contractual Clauses).

8. Third-Party Links

Our website/app may link to external platforms (e.g., X, Google Play). We're not responsible for their privacy practices. Review their policies before engaging.

9. Changes to This Policy

We may update this policy as LIWI evolves (e.g., new features, pricing). Changes will be posted here with an updated effective date. Check periodically.

10. Contact Us

Questions or concerns? We're here for you!

Support: myliwiai@gmail.com

At LIWI, your privacy is as precious as your voice. We're committed to protecting your data while empowering your English journey, especially for our youngest learners. Thank you for choosing LIWI as your companion.

Effective Date: June 3, 2025

Welcome to LIWI, your personal English companion! These Terms of Service ("Terms") govern your use of the LIWI app and website myliwi.com (collectively, "Services"). By accessing or using our Services, you (or your parent/guardian, if under 18) agree to these Terms. If you disagree, please do not use LIWI.

1. Eligibility

• Age: LIWI is available for users aged 10 and up. Users under 18 require parental consent, verified during registration, to comply with COPPA and other regulations.
• Account: You must create an account with accurate information (e.g., name, email). You're responsible for maintaining account security and notifying us of unauthorized access.

2. Use of Services

LIWI helps you improve English fluency through AI-driven features. You agree to:

• Permitted Use: Use Services for personal, non-commercial learning (e.g., dialogue practice, pronunciation feedback).
• Prohibited Actions: Do not misuse Services, including:
  • Sharing accounts or login credentials.
  • Uploading harmful content (e.g., malware, offensive material).
  • Reverse-engineering or modifying the app.
  • Violating laws or third-party rights.
• Content Ownership: You retain ownership of user-generated content (e.g., voice recordings, text inputs). You grant LIWI a non-exclusive, worldwide, royalty-free license to use this content to provide and improve Services (e.g., AI training, feedback analysis).

3. Freemium Model and Payments

• Free Tier: Basic features (e.g., limited dialogue modules) are free.
• Premium Tier: Advanced features require a subscription (pricing to be determined). Payments are processed securely via third-party providers.
• Refunds: Refunds, if applicable, follow our refund policy (available upon pricing finalization).
• Changes: We may adjust pricing or features with notice via email or the app.

4. Intellectual Property

• LIWI's Rights: All app content, AI technology (e.g., Hugging Face, Google Dialogflow integrations), and branding are owned by LIWI or its licensors. You may not copy, distribute, or modify them without permission.
• Feedback: Suggestions or feedback you provide may be used to improve LIWI without obligation or compensation.

5. Privacy

Your data is protected as outlined in our Privacy Policy. We prioritize security (e.g., encryption, GDPR/DPDP Act compliance) and minimal data collection for children under 18.

6. User Conduct

To keep LIWI safe and welcoming:

• Respect others' rights and avoid harmful behavior (e.g., harassment, hate speech).
• For users aged 10-17, parents/guardians are responsible for monitoring usage.
• Report issues via myliwiai@gmail.com.

7. Termination

• By You: Delete your account anytime via app settings.
• By LIWI: We may suspend or terminate access for violations (e.g., misuse, non-payment) with notice, except in urgent cases (e.g., illegal activity).

Upon termination, your access ends, and we may delete your data per our Privacy Policy.

8. Disclaimers and Limitations

• As-Is: LIWI is provided "as is" without warranties. We aim for 90% AI accuracy and 99.9% uptime but cannot guarantee error-free performance.
• Liability: LIWI is not liable for indirect damages (e.g., lost opportunities) or losses beyond our control (e.g., internet issues). Liability is limited to the amount paid (if any) in the past 12 months.
• Learning Outcomes: While we target 20% fluency improvement, results vary based on individual effort.

9. Governing Law

These Terms are governed by the laws of India, with disputes resolved in courts at Kozhikode. For international users, we comply with local regulations (e.g., GDPR for EU, CCPA for California).

10. Changes to Terms

We may update these Terms to reflect new features or legal requirements. Changes will be posted on our website with an updated effective date. Continued use after changes indicates acceptance.

11. Contact Us

Questions or concerns? Reach out:

Support: myliwiai@gmail.com or our website's contact form or in-app support.

Thank you for choosing LIWI as your English fluency companion. We're excited to support your journey and help your voice soar!